Step 4: Experience → Bullet Points
This is where resumes win or lose. Your bullets should prove impact with clear scope, measurable results, and the tech you used — not read like a job description.
Principle
Every bullet should answer: what changed because you were there?
The bullet formula (copy/paste)
Use this pattern to write bullets that are defensible and easy to scan:
Impact + Scope + Tech + Proof
Example starter: “Reduced ___ by ___% for ___ users by implementing ___ using ___.”
- Impact: faster, safer, cheaper, fewer outages, fewer tickets
- Scope: users, endpoints, locations, servers, environments
- Tech: tools/services you used (Azure, AD, Intune, PowerShell, etc.)
- Proof: numbers, time saved, reliability gains, measurable outcomes
Before → After examples
Example 1
Before (weak)
Managed Active Directory users and groups.
After (strong)
Reduced account provisioning time by ~60% by standardizing AD group-based access and automating user onboarding with PowerShell across 150+ users.
Example 2
Before (weak)
Provided IT support and resolved tickets.
After (strong)
Resolved an average of 35–50 tickets/week while maintaining 95%+ SLA compliance, improving first-contact resolution by creating internal troubleshooting runbooks for common issues.
Example 3
Before (weak)
Worked with Microsoft 365 and Azure.
After (strong)
Hardened M365 tenant security by rolling out MFA and Conditional Access policies for 200+ users, reducing risky sign-in alerts and improving audit readiness.
Note
If you don’t have perfect metrics, use honest estimates (ranges like “~30–50 tickets/week”) and keep them defensible.
What to include (and what to cut)
Include
- Outcomes (time saved, outages reduced, risk lowered)
- Scale (users/endpoints/servers/sites)
- Automation and process improvements
- Security and reliability improvements
- High-signal projects you owned end-to-end
Cut
- Generic responsibilities (“responsible for…”)
- Tool lists inside bullets (save tools for Skills)
- Fluff adjectives (“hardworking,” “detail-oriented”)
- Anything you can’t explain in an interview
- Overly long bullets (keep most to 1–2 lines)
Action
- Pick one job from your Experience section.
- Write 6 bullets using the formula above.
- Underline (mentally) the metric in each bullet — add one if it’s missing.
- Cut any bullet that doesn’t show impact or that you can’t defend.